Refunds and cancellations

Before the eSIM is added to your device

Full refund within the QR code's validity period. Contact support (LINE or the contact details on our support page).

After the eSIM is added to your device

Given the nature of the product, no cancellation or refund is possible, whether or not the line has been activated.

Plans that cannot be refunded

Plans whose period starts the moment you buy them cannot be cancelled or refunded, even before the QR code reaches you. Those plans are marked before purchase.

USA SIM (activated remotely by us)

Full refund only if you contact us at least 2 days before the scheduled activation date (US time).

Network failure

We look into what happened and then refund you or send a replacement eSIM.

Incompatible device

Eligible for a full refund as long as the eSIM has not been added to a device.

This English text is a reference translation. The Japanese version is the original and prevails.